Terms and Conditions

🙂 ALTERATION OF ITINERARY

Alterations to your itinerary before the booking are happily processed free of charge. Alterations after payment of the deposit will attract a fee of $20.00 per request. All expenses incurred by Asia Impression Travel in alteration of the booking are the responsibility of the customer. This includes all fees and charges levied by third parties such as cruise operators, airlines and hotels.

🙂 INSURANCE

Asia Impression Travel is an inbound travel agency; therefore it will not be possible to arrange any insurance for the clients. We advise them to contact an insurance company in the country of residence. However, it is possible to let us act as an intermediary link between the client and their insurance company.

We highly recommend that you purchase full coverage travel insurance from your country of origin.

🙂 COMPLAINTS AND CLAIMS

Shall you feel unsatisfied with any service Asia Impression Travel has provided, please notify your local tour guide or your travel advisor to avoid the potential for similar problems happening again during your trip.
In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. Asia Impression Travel will not be liable for any claims made later than 15 days after the completion of your tour.

🙂 COMMUNICATIONS

You can contact Asia Impression Travel via the web form from Asia Impression Travel, email, fax, or phone. If for any reason, you fail to receive any reply from Asia Impression Travel in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact Asia Impression Travel customer service center at sales@asiaimpressiontravel.com or phone at (+84) 54 382 4545  immediately to ensure that we are able to deal with your enquiry in accordance with the terms of our Terms and Conditions.

🙂 LIABILITY & RESPONSIBILITY

Asia Impression Travel provides tour information and Vietnam tour bookings. Asia Impression Travel publishes travel information and services gathered from the selected quality hotels, air ticket agencies and tour companies & operators. Asia Impression Travel will not be responsible for errors, emissions or inaccuracies in information provided by third party providers.

We shall not be responsible for any wrongful or negligent or fraudulent, omissions, changes of itinerary, cancellation or the failure of any equipment operated by those suppliers or any other party not directly owned or controlled by Asia Impression Travel™.

We shall not be liable for any loss, injury, or damage to person or property, alteration of itineraries or cancellation in part or in full, caused by climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond Asia Impression Travel 's control. Neither Asia Impression Travel nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes

We is not responsible for a client's failure to comply with customs regulations.

We is not responsible for the theft or loss of any customer's valuables or items of personal property due to the negligence of the customer.

Asia Impression Travel reserves the right to substitute hotels, flights, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. If Asia Impression Travel has cancelled any tour prior to the commencement of the tour, Asia Impression Travel is liable for a full refund of the money received from the client.

Many of Asia Impression Travel™ tour packages include activities which require care and attention. Such activities include boarding and going ashore from boats, climbing hills and entering and exiting tombs and caves etc. You will receive help and advice from our representatives but all activities are undertaken at your own risk.Asia Impression Travel™, its employees and agents cannot be responsible for any action or event that occurs after it said employees and agents have exercised their duty and taken the necessary care.

Asia Impression Travel reserves the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice.

🙂 MODIFICATION OR DISCONTINUANCE OF SERVICE

Asia Impression Travel reserves the right to modify or discontinue service to clients who behave illegally or objectionably toward its employees and agents. Offensive behavior includes behavior which is obscene, racially offensive or of a sexual nature.